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ordering info

{what we do}

Here at Circle and Sprout we are trained artists - metalsmiths - jewelers.  That means we make every piece to order, by hand.  We work mainly in sterling silver, but we can do custom orders in any precious metal (14k gold, 18k gold and platinum etc.)  Please email us for pricing and additional info. 


We don’t sell anything that is plated or mass produced.  This way you can be sure each piece is one-of-a-kind and special just for you. 


Most of our pieces are sold “a la carte” so you can pick and choose pieces and we can combine them to create a piece that is unique to you.


Because our jewelry is made to order, please allow 4-6 weeks for shipment (usually it is much faster).  Please note:  during peak gift seasons your order may take the full 6 weeks to be completed, so please plan accordingly.  If you need something more quickly please contact us and we will do our best to make it happen.


{personalization}

We offer personalization on many of our pieces.  From initials or names, to inspirational words of your choice we can accommodate almost any request.  We can also add gemstones/birthstones to some of our pieces (see individual items for details). 


{ordering options}

We currently offer two ways for you to order your jewelry:

  1. 1)you can shop securely online through our etsy store by clicking here: {shop online} or the shop online tab above, or

  2. 2) you can call or email us directly and we can create a personal order for you.  We will send you an invoice via paypal.  We also accept personal checks, but we must wait until the check clears before starting your pieces. 


*Prompt payment is expected and appreciated. 

*NY State residents will be charged the current state sales tax.

*Due to the fluctuating precious metals market our prices are subject to change.


{shipping info}

We will ship your order to you First Class Mail through the USPS with Delivery Confirmation.  Our shipping charge is a flat rate of $3.99. for shipping within the US.  If you would like shipping insurance please contact us (it is based on the sale price of the item). 


For international shipping, please contact us prior to your purchase for shipping costs and arrangements.


Please note: We are not responsible for items that are lost or damaged in the shipping process (and we have never seen that happen).   However, if you are concerned please let us know and you can purchase shipping insurance.

 

{return policy}

Due to the personalized nature of our jewelry pieces, we cannot accept returns on our items.  That being said we want you to be completely satisfied and will gladly work with you if there is a problem. 


{repair policy}

We can guarantee for 60 days any defects in manufacturing (hey we're human!).  This means if something falls off or breaks we will fix it free of charge.  Please include all pieces in the return shipment.  Shipping and insurance to us is not included but back to you we will gladly cover.  This does not cover any normal wear and tear that occurs naturally.  After 60 days there will be a small repair fee and a replacement fee for a lost piece if necessary.


{gift certificates}

Purchasing for gifts and not sure what to choose?  Why not purchase a gift certificate.  We can make them in any denomination.  They can be purchased online through our etsy shop or via phone or email.  The gift certificates are good for a one time purchase.  We do not offer refunds on gift certificates and they are to be used within 1 year.  


{additional info}

We are truly grateful for our customers and want you to be happy.  If you have any questions before a purchase or after do not hesitate to contact us.  Our studio and homes are smoke free.  


Please contact us for wholesale orders.  We are also available to do trunk shows at homes/galleries/shops across Western New York.  Please contact us for more info. and ask about the hostess discount!!


We also offer bridesmaids discounts for multiple pieces ordered. Please contact us for more info.


{testimonials}

Read testimonials from our customers HERE.


*All images and designs are COPYRIGHT (c) 2011-2017 circleandsprout LLC, All Rights Reserved.